EasyChatWidget vs LiveChat
LiveChat is a polished per-agent live chat tool, but its AI chatbot is a separate product you buy on top. Here is how an all-in AI chat widget compares.
The short version
LiveChat is a mature, well-designed live-chat tool for support and sales teams. Its two catches for AI buyers: pricing is per agent (so costs grow with headcount and there is no free plan), and its AI automation is a separate product - ChatBot - with its own subscription, so you end up paying for two tools. EasyChatWidget includes the AI in one flat plan.
LiveChat (from the company now called Text) is one of the most refined dedicated live-chat products, popular with SMB and mid-market support and sales teams. If human-to-human chat quality is your priority, it is excellent - fast, polished, and reliable.
For AI, though, the model is a common source of frustration: LiveChat itself is priced per agent with no free plan, and its conversational AI lives in a separate product, ChatBot, on its own subscription. Reviewers regularly note they are "paying for two products." EasyChatWidget bundles the AI chatbot into one flat plan - it trains on your website URL, answers visitors 24/7, and hands off to a human by email and WhatsApp, without a second subscription.
Who LiveChat is for: SMB-to-mid-market support and sales teams that want best-in-class human live chat and will add (and pay for) a separate chatbot product for AI.
LiveChat pricing vs EasyChatWidget
LiveChat model: Per agent + separate ChatBot product.
EasyChatWidget model: a flat monthly price with AI answers included - no per-agent seats and no per-resolution charges. See current plans.
On AI: LiveChat's conversational AI is a separate product - ChatBot (chatbot.com) - with its own subscription, now on an AI-resolution model (about $19/user/mo for 10 resolutions up to $79/user/mo for 200, with resolution packs beyond that). So AI is an extra product on top of your per-agent LiveChat seats. LiveChat recently raised its own prices, so third-party figures may be stale - confirm on livechat.com.
Competitor pricing and features are a snapshot from their own site as of July 2026 and can change - always confirm the current numbers on the vendor's website before deciding. Figures marked "~" are approximate or come from third-party summaries.
EasyChatWidget vs LiveChat: feature comparison
How the two compare on the things most website owners care about.
Who wins where
Where LiveChat wins
- Best-in-class human live chat: fast, polished, and reliable agent experience.
- Strong reporting, scheduling, and staffing tools for larger support teams.
- A broad app ecosystem across LiveChat, HelpDesk, and KnowledgeBase.
Where EasyChatWidget wins
- AI included in one flat plan - no separate ChatBot subscription to buy.
- No per-agent pricing, so cost does not climb with every new team member.
- Auto-trains on your website URL and answers in any language, out of the box.
Choose LiveChat if human live chat quality is your top priority and you are willing to add a separate ChatBot subscription for AI.
Choose EasyChatWidget if you want AI answers built into one flat plan, without per-agent seats or a second product for the chatbot.
