Refund Policy

01Overview

This Refund Policy explains when and how you can obtain a refund for EasyChatWidget subscriptions. It forms part of our Terms & Conditions. We want you to be happy with the Service, so we offer a Free plan, free forever with no credit card, to let you evaluate it before you pay for a paid plan.

02Free plan

The Free plan is free forever with no credit card required, so you can explore the Service before you pay. You are only billed if you choose to subscribe to a paid plan for higher limits and extra features such as WhatsApp alerts and removing the "Powered by" badge.

0314-day money-back guarantee

If you upgrade to a paid plan and are not satisfied, you may request a full refund within 14 days of your first payment. This guarantee applies to your initial purchase of a plan and is our way of letting you buy with confidence.

To qualify, simply contact us within the 14-day window from the email address associated with your account. We may ask for brief feedback to help us improve, but a reason is not required.

04Renewals & ongoing subscriptions

Subscriptions renew automatically at the end of each billing period. Renewal charges are generally non-refundable. To avoid being charged for the next period, cancel before your renewal date - you can do this at any time from the Billing section of your dashboard.

If you cancel, your plan remains active until the end of the current paid period, after which it will not renew. We do not provide prorated refunds for the unused portion of a billing period except where required by law.

05Annual plans

Annual plans are also covered by the 14-day money-back guarantee on the initial purchase. After the guarantee period, annual subscriptions are non-refundable for the remainder of the term, though you may cancel to prevent the next annual renewal.

06Exceptions

Refunds may not be available where:

• The 14-day money-back window has passed for your initial purchase.
• The account has violated our Terms & Conditions or Acceptable Use policy.
• The request relates to a renewal charge rather than an initial purchase.
• Fees were charged by a third-party marketplace or reseller - those are subject to that provider’s policy.

We reserve the right to decline refund requests that we reasonably believe are abusive or fraudulent.

07How to request a refund

To request a refund, email us from the address on your account with your account details and, if possible, the invoice or payment date. We aim to respond to all refund requests within a few business days.

08Processing time

Approved refunds are issued to your original payment method through our payment provider. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement after we process it.

09Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date. The policy in effect at the time of your purchase applies to that purchase.