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Analytics

Understand every conversation.
Improve your AI over time.

Turn raw chat logs into actionable intelligence. See what visitors really ask, where your AI struggles, and exactly what to add to your knowledge base next.

Get started freeExplore the widget
Total Chats
12,847
+18% this month
Avg Response
0.9 s
-12% this month
Resolution Rate
87 %
+5 pp this month
Satisfaction
4.7 / 5
+0.3 this month
VOLUME THIS WEEK
MTWTFSS
RESOLUTION TREND
Illustrative example data

Six metrics that keep your chatbot honest

Everything you need to measure performance, spot regressions early, and justify the ROI of AI support.

Conversation Volume
See daily, weekly, and monthly chat totals at a glance. Spot traffic spikes and quiet periods to plan content updates.
Response Time
Track median and p95 response latency. Identify slowdowns caused by large knowledge bases or complex queries.
Resolution Rate
Measure the percentage of conversations where the AI answered without a human takeover. Your north-star quality metric.
CSAT / SatisfactionComing soon
Collect post-chat ratings and track satisfaction trends over time. Drill into low-rated sessions to find root causes.
Top Questions
See the questions visitors ask most, so you know the real topics they care about, not just individual messages.
Knowledge GapsComing soon
Surface questions the AI failed to answer. Export them directly to your knowledge base to close coverage holes fast.
Session transcript
Do you have a free plan?
Yes! The Free plan is free forever, no credit card required, with 100 conversations a month on one website.
What happens when I hit the limit?
Chats pause until the next billing cycle, or you can upgrade anytime to keep them flowing.
Resolved ✓PricingLimits

Turn conversations
into content roadmaps

Review real transcripts to see exactly how visitors phrase their questions. EasyChatWidget clusters semantically similar sessions and surfaces patterns you'd miss reading logs manually.

→
Spot trends
Recurring themes rise to the top automatically.
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Find content gaps
AI-flagged unanswered questions become knowledge base tickets.
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Close the loop
Add new articles and watch resolution rates climb in real time.

Know what your visitors want most

The "Most Asked Questions" board ranks topics by frequency. One glance tells you whether to update a help article, add a new FAQ, or train the AI with better examples.

Metrics update in real time as conversations happen, with per-widget breakdowns so you can see exactly which widget drives what.

Most Asked Questionslast 30 days
1What are your pricing plans?
94%
2How do I install the chat widget?
81%
3Does it work with WordPress?
73%
4Can I customise the widget colors?
66%
5Is there a free plan?
59%
6How does the AI learn my content?
47%

Stop guessing. Start improving.

EasyChatWidget analytics are built in, no third-party tools, no extra setup. Connect your site and your dashboard is live in minutes.

Get started free
Free forever · No credit card required