When your AI needs backup,
a human is one message away.
Behind the simple chat bubble runs a real-time handoff engine: it detects a request for a person in any language, routes it to you in under a second, pings you on email and WhatsApp, and keeps the conversation warm while you arrive, so no visitor ever falls through the cracks.
Six stages, fully automatic
From the instant a visitor wants a person to the moment they are looked after, orchestrated end-to-end so you never miss a lead and never leave anyone waiting.
Detect in any language
A language-agnostic intent model reads every message. "Talk to a human", "أريد التحدث مع شخص", "parler à un agent", "hablar con una persona": it catches them all. The AI can also raise its own hand through a control token the instant it senses frustration or a question it shouldn't answer alone.
Route in under a second
The moment intent fires, a real-time WebSocket event travels over our persistent socket layer and lights up your dashboard with a live toast, an unread badge and an alert chime. No refresh, no polling, no delay.
Alert across every channel
Simultaneously, a fan-out pipeline fires an instant email and a WhatsApp message to your phone, so you know a visitor needs you even when you are nowhere near the dashboard.
Assist, so the bot never goes silent
While you are on your way, the AI keeps answering the visitor's other questions and calmly reassures them, in their own language, that a teammate is joining as soon as possible. The conversation stays warm.
Escalate before anything slips through
If nobody takes over within your chosen window, the engine re-alerts you across every channel again. A waiting lead is never quietly forgotten.
Recover with a graceful safety net
And if 10 minutes pass with still no human, the AI gracefully takes back over, flips you to Away, and sends the visitor a warm apology written in their own language with your support email. Nobody is ever left hanging.
Alerts that reach you anywhere
The second a visitor asks for a human, we notify you on three channels at once, so you can jump in from your desk, your inbox, or your pocket.
WhatsApp alerts
A real-time WhatsApp message lands on your phone the instant a human is requested, with the visitor's message and a nudge to take over. Delivered through our messaging infrastructure, so you are reachable even away from the keyboard.
Instant email alerts
A clean, formatted email arrives the moment a visitor asks for a person, showing exactly what they said and a one-click link straight into the live conversation. Sent through a queue-backed pipeline that retries so it never gets lost.
Real-time dashboard
Already at your desk? A live toast, an alert chime and an unread badge appear the instant a handoff fires, pushed over a persistent WebSocket, no refresh needed. Click once and you are in the chat.
Serious infrastructure, invisible to your visitors
A handoff looks like one tap. Underneath, a real-time, multi-channel, retry-safe system is doing the heavy lifting.
Persistent WebSocket layer
A dedicated real-time server pushes handoff events, agent typing and live messages to both the dashboard and the widget over an always-open socket: sub-second, bidirectional, no polling.
Language-agnostic intent engine
Hybrid detection (a fast multilingual keyword layer plus model-level intent tokens) recognises a request for a human in effectively any language a visitor writes in.
Queue-backed alert pipeline
Email and WhatsApp alerts run through a retry-safe background queue, so a slow third party never blocks the chat and a notification is never lost.
Multi-channel fan-out
One handoff event branches into a dashboard push, a formatted email and a WhatsApp message in parallel, reaching you wherever you are.
Automatic escalation engine
A time-based scheduler re-alerts you if a request goes unanswered, then hands the conversation back to the AI as a last-resort safety net.
Stateful conversation memory
Every handoff carries the full transcript, the visitor's language, page context and email, so whoever picks up (human or AI) has the complete picture.
Give your visitors the human touch, on autopilot
Full access to the handoff engine and email alerts on the Free plan, with WhatsApp alerts on paid. Free forever, no credit card.
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